Privacy Statement
1. Our commitment to your privacy
Neptune by CFL respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit neptune-flooring.com.au, request free samples, create an account, place an order, or otherwise interact with us.
By using our website or providing personal information to us, you consent to the practices described in this Policy.
2. What personal information we collect
We only collect personal information that is reasonably necessary for our business functions. The types of personal information we may collect include:
– Identity and contact information: name, email address, phone number, postal/shipping address, and company name (if applicable).
– Order information: details of sample requests, delivery instructions.
– Communication and enquiry data: records of emails, phone calls, live-chat, or forms you submit.
– Technical and usage data: IP address, browser type, device information, and pages visited (collected via cookies and similar technologies – see our Cookie Notice below).
We do not usually collect sensitive information (e.g., health data). If you voluntarily provide it in an enquiry, we will only use it for the purpose you provided it.
3. How we collect your personal information
We collect personal information in the following ways:
– Directly from you when you fill in forms, request samples, create an account, or contact us.
– Automatically through cookies and analytics tools when you browse our website.
– From third parties such as delivery partners or Harvey Norman when they assist us in fulfilling your order.
At or before the time we collect your information (or as soon as practicable afterwards), we will take reasonable steps to inform you of the matters required by Australian Privacy Principle 5 (e.g., why we are collecting it and who we may disclose it to).
4. Why we collect, hold, use, and disclose your personal information
We only use and disclose your personal information for the primary purposes for which it was collected, or for a related secondary purpose you would reasonably expect. These include:
– Processing and delivering your sample requests and orders.
– Providing customer support and responding to your enquiries.
– Managing your account and our ongoing relationship with you.
– Improving our products, services, and website.
– Internal record-keeping, accounting, and auditing purposes.
– Complying with Australian laws (e.g., consumer guarantees, taxation, and health & safety).
5. Direct marketing
We will not use or disclose your personal information for direct marketing (e.g., sending you offers or newsletters) unless:
– You have given us your express consent, or
– You would reasonably expect us to use your information for this purpose and we provide a simple way for you to opt out.
You can opt out or withdraw consent at any time by clicking “unsubscribe” in any marketing email or contacting us at contact@neptune-flooring.com.
6. Who we may share your personal information with
We do not sell, rent, or trade your personal information for marketing purposes.
We may disclose your personal information to the following trusted third parties only when necessary:
– Harvey Norman Commercial Division (our exclusive Australian retail partner) – to fulfil sample requests and provide after-sales service.
– Delivery and courier companies (e.g., Australia Post, Toll, etc.) – to deliver your samples or orders.
– IT and website service providers (e.g., hosting, analytics, payment gateway providers).
– Professional advisers (accountants, lawyers, auditors).
– Government or regulatory bodies when required by law (e.g., responding to a court order or mandatory data-breach reporting).
Our service providers are contractually required to protect your information and only use it for the specific services they provide to us.
7. Cross-border disclosure (overseas recipients)
Some of our service providers (e.g., cloud storage, email, or analytics providers) are located overseas or store data overseas.
When we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it in a way that is consistent with Australian privacy laws (e.g., through contractual clauses or checking they are subject to comparable privacy laws).
8. Cookies and online tracking
Our website uses cookies and similar technologies. Please see our separate Cookie Notice [link] for details on how we use them and how you can manage your preferences.
9. How we keep your personal information secure
We take reasonable physical, technical, and administrative measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include encryption, access controls, secure servers, and staff training.
If an “eligible data breach” occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. How long we keep your personal information
We keep your personal information only for as long as it is needed for the purposes described in this Policy or to meet legal requirements (e.g., tax records are kept for 7 years). Once no longer required, we securely delete or de-identify the information.
11. Your rights under Australian privacy law
Under the Australian Privacy Principles you have the right to:
– Access the personal information we hold about you.
– Ask us to correct inaccurate, out-of-date, or incomplete personal information.
– Complain about how we handle your personal information.
We will respond to access and correction requests within a reasonable period (usually 30 days) and free of charge unless the request is complex or frivolous.
12. How to make a privacy complaint
If you believe we have breached your privacy, please contact us using the details below and provide as much detail as possible. We will investigate and respond within a reasonable time (usually within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to this Privacy Policy
We may update this Policy from time to time. The latest version will always be posted on our website with the “Last updated” date at the top.
14. Contact us
For any questions, access or correction requests, opt-out requests, or complaints about this Policy or our privacy practices, please contact:
Privacy Officer
Email: contact@neptune-flooring.com
We will acknowledge your request promptly and respond as quickly as possible.